1. How was the overall appearance of the facility?

Choose... Very Organized Organized Disorganized Very Disorganized

2. How satisfied were you with the greeting that you received from the service department? Choose... Very Organized Organized Disorganized Very Disorganized

3. How satisfied were you with the communication with the service department? Choose... Very Organized Organized Disorganized Very Disorganized

4. Was the work performed at this visit covered under warranty, customer pay or both? Choose... Warranty Customer Pay Both

5. If parts were needed, did LAF have the parts available for the repair? Yes No

6. How would you rate the amount of time it took to complete the job? 1 - Lowest 2 3 4 5 6 7 8 9 10 - Highest

7. Take everything into consideration, how would you rate your OVERALL service experience? 1 - Lowest 2 3 4 5 6 7 8 9 10 - Highest

8. On which area could LAF improve upon to earn a rating of 10 next time? Appearance Customer Service Availability Organization Choose...

NOTE: You must provide both invoice # and email address.

Customer Name   Email

Invoice#   Service Writer

Thank you!
We appreciate your feedback so we can improve our level of customer service in the future. If you have comments or concerns about this survey please contact a service manager at 866-FTL-TRKS